Frequently Asked Questions
Got questions about your order, shipping, or our health supplements? Find quick answers below. If you need further help, contact us at sales@saleoceans.com
Shipping & Delivery
Do you offer Free Shipping?
Yes! We offer free standard shipping on all orders within the USA (Lower 48 States). International shipping rates vary by destination.
How long does Shipping take?
Standard shipping typically takes 10 to 15 business days, depending on your location. During peak seasons or public holidays, delivery may take slightly longer. You can check estimated delivery times at checkout.
Will I receive a tracking number?
Absolutely. Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime by logging into your account under "My Orders."
Why is my tracking number not working?
Tracking information can take 2–5 business days to update in the courier's system after your order ships. If your tracking still isn't active after 5 days, please contact us at sales@saleoceans.com and we'll look into it for you.
Returns & Refunds Policy
What is your return policy?
We accept returns within 14 days of delivery. If you're not satisfied with your purchase, reach out to us and we'll guide you through the process.
How do I request a return?
To start a return:
- Email us at sales@saleoceans.com to request a Return Authorization (RMA) number.
- Ship the item back within 14 days of receiving your RMA (return shipping is at your cost).
- Include the RMA number inside your package and email us your return tracking number.
What are the conditions for returns?
Returned items must be in their original condition — undamaged, unopened when possible, and with all original packaging and accessories included.
Which items cannot be returned?
The following items are final sale and cannot be returned: gift cards, downloadable products, and certain health and personal care items for hygiene reasons.
Do I have to pay for return shipping?
Yes, return shipping costs are the customer's responsibility. Original shipping, handling, and applicable tax fees are non-refundable.
Is there a restocking fee?
A 30% restocking fee may apply on eligible returns to cover inspection and repackaging costs.
Refund Processing
How long does it take to process a refund?
Once we receive and inspect your returned item, we'll send you an email notification. If approved, your refund will be credited to your original payment method within 5–10 business days, depending on your bank.
What if I haven't received my refund yet?
If you haven't seen your refund after 10 business days:
- Check your bank or credit card statement.
- Contact your financial institution — some banks take additional processing time.
- If the issue persists, email us at sales@saleoceans.com and we'll investigate.
Do you offer refunds on sale items?
Sale and discounted items are final sale and are not eligible for refunds. Only regular-priced items qualify for our standard return and refund policy.
Exchanges & Gift Returns
Can I exchange an item?
We process exchanges for defective or damaged items only. If you received a faulty product, email us at sales@saleoceans.com within 14 days of delivery and we'll arrange a replacement.
How do gift returns work?
If the item was marked as a gift at purchase, you'll receive a gift credit for the return value. If it wasn't marked as a gift, the refund will be issued to the original purchaser's payment method.
About Our Health Supplements
Are your supplements FDA approved?
Our supplements are manufactured in facilities that follow Good Manufacturing Practices (GMP). As with all dietary supplements in the United States, these products are not intended to diagnose, treat, cure, or prevent any disease. They have not been evaluated by the FDA.
What are the ingredients in your products?
Each product page includes a full list of ingredients and nutritional facts. We prioritize transparency so you can make informed decisions about your health. Visit our Shop to explore our collections, including General Health, Nootropics, Superfoods, and more.
How should I store my supplements?
Store supplements in a cool, dry place away from direct sunlight. Always keep the lid tightly closed and out of reach of children.