Refund Policy
DATE OF LAST UPDATE: August 23rd, 2024
Returns
If you are unsatisfied with your product for any reason you will have 14 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on saleoceans.com in accordance with the terms below:
A return authorization must be requested within 14 days of your date of delivery. You must contact us at sales@saleoceans.com to request and receive an RMA.
The return authorization number must be included along with your returned product.
Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.
You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.
Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to [yourstore.com].
If you return Product to saleoceans.com (a) without a return authorization from saleoceans.com or (b) without all parts and accessories originally included with your purchase, saleoceans.com retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, saleoceans.com retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@saleoceans.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sale@saleoceans.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 14 days from the date of delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Still have questions about your return? Contact customer service at 9204 S. Commercial Ave
Chicago, IL 60617
sales@saleoceans.com
PLEASE CALL US: 1-855-212-0412
Shipping & Delivery
Do you offer Free Shipping?
Yes! We offer free standard shipping on all orders within the USA (Lower 48 States). International shipping rates vary by destination.
How long does Shipping take?
Standard shipping typically takes 10 to 15 business days, depending on your location. During peak seasons or public holidays, delivery may take slightly longer. You can check estimated delivery times at checkout.
Will I receive a tracking number?
Absolutely. Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime by logging into your account under "My Orders."
Why is my tracking number not working?
Tracking information can take 2–5 business days to update in the courier's system after your order ships. If your tracking still isn't active after 5 days, please contact us at sales@saleoceans.com and we'll look into it for you.
Returns & Refunds Policy
What is your return policy?
We accept returns within 14 days of delivery. If you're not satisfied with your purchase, reach out to us and we'll guide you through the process.
How do I request a return?
To start a return:
- Email us at sales@saleoceans.com to request a Return Authorization (RMA) number.
- Ship the item back within 14 days of receiving your RMA (return shipping is at your cost).
- Include the RMA number inside your package and email us your return tracking number.
What are the conditions for returns?
Returned items must be in their original condition — undamaged, unopened when possible, and with all original packaging and accessories included.
Which items cannot be returned?
The following items are final sale and cannot be returned: gift cards, downloadable products, and certain health and personal care items for hygiene reasons.
Do I have to pay for return shipping?
Yes, return shipping costs are the customer's responsibility. Original shipping, handling, and applicable tax fees are non-refundable.
Is there a restocking fee?
A 30% restocking fee may apply on eligible returns to cover inspection and repackaging costs.
Refund Processing
How long does it take to process a refund?
Once we receive and inspect your returned item, we'll send you an email notification. If approved, your refund will be credited to your original payment method within 5–10 business days, depending on your bank.
What if I haven't received my refund yet?
If you haven't seen your refund after 10 business days:
- Check your bank or credit card statement.
- Contact your financial institution — some banks take additional processing time.
- If the issue persists, email us at sales@saleoceans.com and we'll investigate.
Do you offer refunds on sale items?
Sale and discounted items are final sale and are not eligible for refunds. Only regular-priced items qualify for our standard return and refund policy.
Exchanges & Gift Returns
Can I exchange an item?
We process exchanges for defective or damaged items only. If you received a faulty product, email us at sales@saleoceans.com within 14 days of delivery and we'll arrange a replacement.
How do gift returns work?
If the item was marked as a gift at purchase, you'll receive a gift credit for the return value. If it wasn't marked as a gift, the refund will be issued to the original purchaser's payment method.
About Our Health Supplements
Are your supplements FDA approved?
Our supplements are manufactured in facilities that follow Good Manufacturing Practices (GMP). As with all dietary supplements in the United States, these products are not intended to diagnose, treat, cure, or prevent any disease. They have not been evaluated by the FDA.
What are the ingredients in your products?
Each product page includes a full list of ingredients and nutritional facts. We prioritize transparency so you can make informed decisions about your health. Visit our Shop to explore our collections, including General Health, Nootropics, Superfoods, and more.
How should I store my supplements?
Store supplements in a cool, dry place away from direct sunlight. Always keep the lid tightly closed and out of reach of children.